Regulatory responsibility

Transparency isn’t an afterthought at Aire. It’s at the heart of everything we do.

It’s why we sought regulation by the Financial Conduct Authority long before it was necessary, and why we were happy to incorporate the EU’s General Data Protection Regulations into our business and product at the first opportunity.

Rights to data

The EU’s General Data Compliance Regulations (or GDPR) is designed to protect and the rights and security of EU citizens—and failing to adhere to the regulations can be costly, with potential fines reaching as much as €20 million or 4% of your organisation’s worldwide turnover, whichever’s higher.

But you can rest assured that your data is in safe hands with Aire. We observe industry best practice in data storage, encryption and handling to make sure your customers’ information is safe, secure and treated with the respect it deserves.

Information security

Any personal information online should be treated as sensitive, and none more so than financial information. Mistreatment can have long-lasting effects – and if we were to allow that to happen, we’d be going against everything we stand for.

Statutory

Can Aire help me change my credit record with other credit reference agencies?

Each credit reference agency holds their own version of your credit record and Aire cannot influence the information held by these organisations. If you would like to review or change the information held by any of the other credit reference agencies, you should reach out to them directly.

Can I see the information Aire holds about me?

Aire will only hold data about you if you have applied for credit with one of our lending partners and completed the Aire Interactive Virtual Interview (IVI). If you would like to see all the information Aire holds about you, please contact us on the link below and we will inform you about how to get your data. Your request will be made under the Data Protection Act 1998, and will be supplied free of charge.

I think some of the information Aire holds on me is incorrect, what can I do?

No worries, just let us know what you think is incorrect and we will investigate it. If a correction is required, we will complete this within 28 days. Our contact details are below.

How can I get in touch with Aire?

If you have any queries, please don’t hesitate to get in touch. You can use the form below, or email us on [email protected] If you have a complaint, please write to us, and we will inform you about the complaints process which explains how we will deal with your issue. If you are still not satisfied it also explains how you can contact the Financial Ombudsman Service to help resolve the dispute. The Financial Ombudsman Service is an independent public body and is free to use.

Certifications

     

Get in touch

If you have any questions about our policies on data, security or regulatory compliance just get in touch.

If you think we could be doing anything better, or think a certain part of our business isn’t living up to our own standards, fill in the form below and we’ll get right back to you.