Frequently asked questions
Each credit reference agency holds their own version of your credit record and Aire cannot influence the information held by these organisations. If you would like to review or change the information held by any of the other credit reference agencies, you should reach out to them directly.
Of course, you can find out more about Aire on this website. Start with the menu at the top of this page.
If you have any queries, please don’t hesitate to get in touch. You can use the form below, or email us on [email protected] If you have a complaint, please write to us, and we will inform you about the complaints process which explains how we will deal with your issue. If you are still not satisfied it also explains how you can contact the Financial Ombudsman Service to help resolve the dispute. The Financial Ombudsman Service is an independent public body and is free to use.
A good spot! .io is a new type of website domain. It has been introduced because the typical .com domains are running out. It’s a popular website domain for technology companies.
There’s no need to worry – everything about a .io domain is the same as any other website you use.
Completing the Interactive Virtual Interview
No worries, just let us know what you think is incorrect and we will investigate it. If a correction is required, we will complete this within 28 days. Our contact details are below.
Factual (example: income, job title, expenditure)
If you are not sure what to answer, then please check documents for your agreements or make an estimate to the best of your knowledge. It is vital you are as accurate as possible.
Non-factual (example: What do you prefer…?)
We understand some of the questions can require some careful thought before answering. These help us gain better insight into your financial habits. If you are not sure how to answer, then please select the answer that is closest to how you feel.
Either go back to the website from which you started your application and contact support, or, if you are already an account holder, contact your lender’s support team. Please include the following details about the problem:
- What page/field were you on when the problem occurred?
- What happened?
- What device, browser and operating system are you using?
Sorry to hear that. Please press the Refresh button on the page (‘F5’ on a Windows keyboard, or ‘⌘’ + ‘R’ on Mac keyboard). The application should pick-up from where you left off.
Aire will only hold data about you if you have applied for credit with one of our lending partners and completed the Aire Interactive Virtual Interview (IVI). If you would like to see all the information Aire holds about you, please contact us on the link below and we will inform you about how to get your data. Your request will be made under the Data Protection Act 2018, and will be supplied free of charge.